Shipping & Returns
Returning Faulty or defective items.
Where an item you have purchased is faulty or defective in some way, you are obliged to return the item to us within a reasonable period of time and may request either (i) an exchange item or (ii) a refund of the price paid.
What to return?
(i) the item
(ii) proof of purchase (i.e. copy of invoice/ web order)
(iii) Write a returns letter containing:-
(a) reason for return
(b) address where replacement/exchange item is to be sent (if applicable)
(c) a contact number
(d) any other relevant details
Where to send return items?
To return an item, please send it to:
Teejac Sports, Niwbwrch, Pentir, Bangor, Gwynedd, LL57 4DY
Please note: For your protection we recommend that you use a recorded delivery service, as we cannot be held responsible for items not received.
Cost in returning items:
Where the item is faulty or defective, we will refund to you the cost of return (provided a receipt is enclosed).
Time to process returns:
We will try to process your exchange or refund as quickly as possible. Please allow up to 14 working days for us to action your request (up to 5 weeks for bespoke items).
Please feel free to call us on 01248 353575 with any enquiries, or e-mail us on firstname.lastname@example.org
Standard or Recorded delivery is available on all orders; prices will be automatically added to your final cost or your invoice.
Delivery is free on all orders over £300.
We accept orders for delivery to any part of the world. If you require delivery outside of the EU, please contact us for a quote and we will deal with the order directly.
When ordering goods from us for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. These are solely your responsibility as buyer, and Teejac.com accept no responsibility for these. Orders from overseas will be posted via International Registered or Recorded, depending on the country of destination.